Frequently Asked Questions
Everything you need to know about your favorite brew.
How long does shipping take for fresh beans?
We roast our beans in small batches to ensure quality. Orders are typically processed within 1-2 business days and shipped via standard ground, arriving at your door within 3-5 business days.
Can I return coffee if I don't like the flavor?
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if there is an issue with your order or quality, please contact us within 14 days for a replacement or store credit.
Do you offer a coffee subscription service?
Yes! You can choose your favorite roast and frequency (weekly, bi-weekly, or monthly) to save 15% on every order. Subscriptions can be paused or canceled at any time through your account dashboard.
Are your coffee beans ethically sourced?
Absolutely. We partner directly with farmers and cooperatives that prioritize sustainable growing practices and fair wages, ensuring every cup supports a healthy global coffee community.
What is the best way to store my Foxtail Coffee?
To maintain peak freshness, store your beans in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture can compromise the delicate flavor profile.
Do you provide whole bean or ground coffee?
We offer both! You can select 'Whole Bean' for maximum freshness or choose from various grind settings (Drip, Espresso, or French Press) tailored to your specific brewing method.